Assistenza clienti

La sede centrale della Glass Expansion e il laboratorio ICP (nelle immagini)

La Glass Expansion negli ultimi 20 anni si è costruita un’invidiabile reputazione per l’eccellente assistenza clienti. I fondatori e lo staff dell’azienda ritengono che non ci debba essere spazio per i compromessi quando si parla di qualità del prodotto o di assistenza al cliente. Migliaia di laboratori di analisi in tutto il mondo si affidano ai prodotti della Glass Expansion nelle operazioni quotidiane per le apparecchiature ICP-OES e ICP-MS. I nostri prodotti vengono utilizzati anche da tutti i principali produttori di ICP-OES e ICP-MS. Siamo estremamente consapevoli della frustrazione e dei costi che incorrono qualora si renda necessario ripetere un'analisi di campioni per via di un sistema di introduzione del campione non affidabile. Disponiamo di quattro spettrometri ICP (entrambi i modelli, OES e MS) nel nostro laboratorio ICP interno per effettuare controlli di qualità e sviluppare i prodotti. Il nostro team mette a disposizione una vasta esperienza ICP ed è pronto a fornire consigli sulle procedure migliori e sul sistema di introduzione campione più adatto per la vostra applicazione. Il nostro team di assistenza clienti include:

Dr Ryan Brennan CEO, Glass Expansion Inc., USA. Ryan runs our USA office, which supports Glass Expansion customers throughout North and South America. He has a PhD in analytical chemistry from The George Washington University and has previously worked at the Analytical Chemistry Division of the National Institute of Standards and Technology (NIST). Email Ryan on rbrennan@geicp.com

Yoshi Yamano Marketing Manager, Asia/Pacific. Yoshi has an engineering background and brings a high level of technical expertise to his customer support role. Prior to joining Glass Expansion, he worked with Shimadzu ® in Japan and Australia. Email Yoshi on yyamano@geicp.com

Brian Boyd Regional Marketing Manager. Brian started his career as an Applications Chemist with Varian and further developed his ICP expertise through 10 years working in environmental, metals and minerals laboratories in Australia, UK and Canada. Email Brian on bboyd@geicp.com

Justin Masone Sales Manager, Glass Expansion, Inc., USA. Prior to joining Glass Expansion, Justin worked as a Technical Sales Representative for Microwave Digestion at Anton Paar, as well as a Senior Product Specialist in the Elemental Spectroscopy group at Shimadzu ®. Justin received his bachelorís degree in chemistry from Johns Hopkins University. Justin has 11 years experience in ICP spectroscopy. Email Justin on jmasone@geicp.com

Terrance Hettipathirana Applications Chemist/ ICP Specialist. Terrance has a PhD in analytical atomic spectroscopy from University of British Columbia and has previously worked at Australian Laboratory Services (ALS) as Senior ICP-MS Chemist, Metals Team Leader, and at Agilent Technologies® as Senior Research Scientist. Email Terrance on thettipathirana@geicp.com

Randy Mercurio ICP Technical Specialist, Glass Expansion, Inc., USA. Randy obtained his bachelorís degree in biology from New York University. While pursuing his interests in the natural world in Florida he became fascinated with trace metals analysis and spent the majority of his career as an environmental chemist. Randy began learning spectroscopy using FAA, CVAA, ICP-OES and ICP-MS by analyzing various environmental matrices. Before joining Glass Expansion,†he worked at Eastern Research Group, Inc. for more than 13 years where he specialized in the analysis of air samples using ICP-MS. Email Randy on rmercurio@geicp.com

Jean Zhao ICP Product Specialist. Jean works in the R&D laboratory out of our Asia Pacific office, providing technical and application support to our Sales and Marketing teams. Jean has over 16 years hands on experience working with ICPís in both New Zealand and in Australia across the food, petrochemical, and pharmaceutical application fields. Email Jean on jzhao@geicp.com